MDM Healthcare Launches Breakthrough Inpatient Video Chat Solution

PONTE VEDRA BEACH, Fla. – Nov. 5, 2020 – MDM Healthcare, a division of MDM Commercial, announced on Thursday the official launch of its innovative new inpatient video chat platform, Journey PX Connect. It operates on the Pro:Centric Connect platform and hospital smart TVs from LG Electronics to deliver video chat capability for patients, staff and family members.

Journey PX Connect, a first-of-its-kind solution, allows hospital patients to securely connect with loved ones directly through their patient room smart TV with a mounted video camera and operate the function with a bedside pillow speaker. Patients’ friends and family only need to download a simple mobile app to receive video calls. They can also call the patient at any time, which will send a call notification to the patient. Once a patient checks out of the facility, any stored numbers or personal information is removed from the TV.

“Our solution addresses a lot of problems in a time where healthcare facilities are taking extra care to prevent the spread of dangerous contagions and where patient visitation is very limited,” said Andrew Thompson, MDM Healthcare executive vice president. “Patients want to see the faces and hear the voices of their loved ones for comfort. Journey PX Connect easily provides them with that peace of mind, while care teams can rest easy that contagions are not being spread through personal devices. This technology is rapidly becoming a must-have in the patient experience space, and we are proud to be the leader in providing a necessary solution that is ready to implement now.”

“LG is proud to work with MDM and their Journey PX Connect solution to bring this important tool to healthcare facilities across the nation. It provides patients with meaningful connections to stay in touch with friends and family in a user-friendly and highly visible way,” said Gianni Restaino, engineering vice president for LG Business Solutions USA.

This HIPAA-compliant breakthrough is simple to install on existing TVs and is scalable. It is a cost-effective solution that can use existing infrastructure and avoids the need to purchase tablets.

Click here or call 1 (800) 359-6741 to learn more and schedule a complimentary demo today.

About MDM Healthcare
MDM Healthcare, a division of MDM Commercial Enterprises, Inc., was founded in 1990 and is headquartered in Ponte Vedra Beach, Fla. With more than 3,500 healthcare clients, MDM Healthcare is a leader in healthcare technology solutions including healthcare-grade televisions, patient experience software, digital signage, ancillary products, HVAC, content management, systems integration and more. MDM Healthcare offers installation and fast shipping from its 100,000 square foot warehouse in the Dallas, Texas metro area in addition to best-in-class customer service.