NEWS AND INSIGHTS

Servant leadership puts people first. As a servant leader, then, it’s important to value relationships and work to build bi-directional trust. It’s crucial to work on relationships by actively listening with empathy and awareness, and caring about what’s happening in other people’s lives. In episode #7 of PX Space, Linda…

Healthcare has been on the verge of transformation for years—and then, through necessity, the pandemic broke through barriers and resistance to change at a pace nobody could have imagined. This, says Linda Robinson, the vice president of clinical excellence at Journey PX, happened because healthcare professionals needed to make fast,…

Nurses have always needed to possess a strong sense of resilience: to persevere even when times are tough. As Linda F. Robinson, MSN, BSN, RN—and the vice president of clinical excellence for MDM Healthcare— puts it, hospital nurses will go down with the ship to help patients in the most…

VP of Clinical Excellence at MDM Healthcare, Linda Robinson, tells patients that healthcare isn’t something that happens to them. It’s something that’s happening with them—and this patient engagement drives hospital quality and safety initiatives. In the past, engagement with medical professionals wasn’t emphasized. A doctor would simply tell a patient…

The Agency for Healthcare Research and Quality makes an important distinction: that patient experience is not the same as patient satisfaction (although the concepts are related). Patient satisfaction focuses on a person’s expectations and to what degree they were met. So, two different people could receive the same care but,…

Communication is key—in personal relationships and business interactions, and between healthcare providers and patients. Effective communication allows people to build a sense of mutual trust and an understanding of the best directions to take. Clear communication allows people to engage with one another in productive ways and paves the way…

At MDM, we often share the benefits of our patient engagement software, but we don’t talk as much about the features that make this such a seamless healthcare solution—and so, in this post, we’d like to provide a quick overview of seven key benefits before delving into four crucial features…

At its most basic, when patients want to participate in their own healthcare outcomes, they’ll need to know what helpful actions they should take—which can range from physical therapy to taking prescribed medications—as well as which ones not to take, which could, as an example, involve avoiding certain foods.  Besides…